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To help out our coustomers, we decided to hand out a carpet matitnance forms. As far as I can tell they appreciate it ...
It goes as follows, I hope you find this helpful also!

Carpet maintenance

When getting new carpet or maintaining your existing carpet, there are a few things that need to be made known.

Vacuum Habits:

Rule of thumb for vacuuming your carpet is as follows: Vacuum your carpet as many times per week as you have people and pets living in your household.  So for example if there are 4 people living in a home and the family dog you should be vacuuming your house 5 times per week.  Your carpet loves to be vacuumed.  Stairs and hallways being high traffic areas in your home need to be vacuumed more often.  **In our house hold we offered $2.00 for vacuuming the stairs, if a child needed $4.00 we had them vacuum the stairs two consecutive times just because the stairs need the extra care.**

Carpet Cleaning:

Carpet should be cleaned once a year minimum, although every 6 months is Ideal. When I say cleaned, I mean steam cleaned by a professional.  Steam cleaning your carpet helps maintain the warranty on your carpet.  Please avoid cleaning your carpet chemically.  When you use chemicals to clean your carpet, your carpet has a tendency to stick together making it look matted.

Spot Cleaning:

When a spot gets on your carpet depending on what the spot is, refer to the “Shaw stain center” you can do this a few ways.  There is an app. for the i-Phone, or you can look at the website: http://shawfloors.com/Cms/Home.aspx?DN=ecb3c2bf-7515-4484-9646-fb99065e374c

(An easier way to find this is Google “Shaw stain center” it should be the first site that pops up.)

There is also a number that you can call Stainmaster:  800-438-7668 or Shaw / Anso:  800-441-7429.  This is the most helpful thing to use when it comes to stains; it helps with solutions and ways to dub the stain out of the carpet.

Footwear:

 Despite what rumor has or what many of us think, socks are the way to go.  Bare feet walking on your carpet is one of the worst things for your carpet.  When the oils from your bare feet rub on your carpet, the dirt tends to stick to your carpet making it harder to maintain and keep looking clean.  If you have the choice between bare feet and shoes, wear your shoes but socks are the ideal way to keep your carpet looking better longer.

Just For Fun:

Make sure to check out the Johnsons Carpet blog, there we post helpful hints for carpet care and jobs that we have done. Just to further help you understand your carpet.

Johnson-carpet.blogspot.com